Frequently Asked Questions
How can I contact SingerHobbies?
You can call us at 765-342-7959 or email us at singerhobbies@singerhobbies.com.
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
What happens after I’ve placed my order?
All orders ship within 24 hours, we will add tracking information to your order once shipped.
How are products delivered to me?
Products are shipped based on the best carrier for your order, our descretion
What is your refund or exchange policy?
All Purchases are final in our store. We have a very large assortment of items and to guarantee every customer receives a new unopened package we do not allow returns. Manufacturer warranties only.
What is your privacy policy?
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients.
Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
My order has not arrived, what do I do?
We understand the frustration associated with a late order.
Please check with your local post office, UPS, or FedEx before contacting SingerHobbies. In some cases, orders that do not arrive at your home may be waiting to be picked up at the post office, UPS, or FedEx. We ship all orders complete. Home deliveries do not require signature unless over $250, we send tracking numbers via email so that the customer has plenty of time to prepare for the arrival of shipment. Once FedEx verifies that they have left the package at your address it is now your sole responsibility. By ordering you understand this, we are not responsible for theft after the package has arrived at your address, even if you say you didn't receive the package. You would need to contact your local law enforcement agency for further investigation.
A late international parcel could be the result of any number of reasons within a country’s delivery system. The usual delivery time for a Priority Air International item is 10-30 days and for FedEx Worldwide SaverSM, 3-5 days. Please understand that we have no control over customs or your country’s postal system. Small parcels may not have a tracking number if shipped via United States Postal Service
SingerHobbies uses a variety of shipment carriers. Since we charge flat rate shipping, we reserve the right to choose the carrier. Unfortunately we cannot accommodate requests for preferred shippers. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. SingerHobbies and/or carrier reserve the right to not request a signature for proof of delivery. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed.
We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.
